Prime Restore Solutions LLC ("we", "us") operates myprimerestore.com. This policy explains what we collect, why, and what you can do about it. We are the data controller for everything described here. Questions or requests go to info@myprimerestore.com.
Information you give us
When you submit a form, request a callback, or call us, we collect what you provide: your name, phone number, email address, property address, and whatever you tell us about your situation. We use it to respond to you, schedule and perform work, and handle billing and insurance paperwork.
If you become a customer, we keep records of the work performed, which may include photographs and moisture readings of the affected property, because restoration work is routinely documented for insurance purposes.
Information collected automatically
- Google Analytics, loaded through Google Tag Manager. Records pages viewed, time on site, referring site, browser and device type, and approximate location derived from IP address. We use it to understand which pages are useful. We do not use it to identify you personally.
- Google reCAPTCHA, on our forms, to block automated spam. Google collects device and behaviour signals to decide whether you are human. Google's Privacy Policy and Terms apply.
- CallbackTracker, the callback widget. If you request a call, it collects the phone number you enter and connects it to us.
- Gravatar, if you leave a blog comment, matches your email to a public avatar.
Call tracking
We use tracking phone numbers to understand which advertising brings in calls. Calls to any of our numbers are routed to the same business line, 720-454-4945. The tracking service records the number you called from, the time, and the duration. Calls may be recorded for quality and training; if a call is being recorded you will be told at the start and can ask us to stop.
What we do not do
We do not sell your personal information, and we do not share it with third parties for their own marketing. We share it only with:
- service providers who run our website, forms, analytics and phone systems on our behalf;
- your insurance carrier or adjuster, where you have asked us to work with them on a claim;
- subcontractors performing part of your job;
- anyone we are legally required to share it with.
Cookies
See our Cookie Policy.
How long we keep it
Enquiries that do not become jobs are kept for up to two years. Customer job records, including documentation and invoices, are kept for seven years to meet tax, insurance and warranty obligations.
Your choices
You can ask us to see, correct, or delete the personal information we hold about you, and you can ask us to stop contacting you, by emailing info@myprimerestore.com. We will respond within 45 days. We will not treat you differently for making a request.
You can opt out of Google Analytics with Google's browser add-on, and you can block or delete cookies in your browser settings.
Colorado residents have rights under the Colorado Privacy Act, and residents of other states have comparable rights. Whether or not those laws apply to a business of our size, we will honour any access, correction or deletion request you make.
Children
Our services are sold to adults. We do not knowingly collect information from anyone under 13. If you believe a child has given us information, email us and we will delete it.
Security
We use industry-standard safeguards, including encrypted connections. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes
We will update this page and change the "Last updated" date above when this policy changes.